Policies, Terms & Conditions

By placing an order with us you automatically agree to the terms and agreements on this page. Please read the following carefully.

Privacy Policy
SummerGlow Apiaries are committed to protecting your privacy. We do not reveal any details of any customer to any other party. Your email address and all other personal details are kept in the strictest confidence. You will not be added to any mailing list unless you request it.

Security
Our secure server uses 128-bit encryption for maximum protection. From the point you enter the Secure Billing Area your activities are completely hidden and secure. If your browser has a visual identification of secure servers, you will see a locked padlock in your status bar.

Prices
See our Pricing & Shipping Page

Shipping Costs and Delivery times
Postage and handling is additional to the product prices quoted. These costs are outlined on the relevant chart.
a. NZ customers $5 per order. Delivery by Courier Post usually overnight.
b. Overseas customers according to postal region, quantity and postal method.

Payment Methods
Payment by credit card (Visa, Mastercard, Amex, Diners) if possible.
From within NZ you can also pay by cheque or cash.
We also accept bank cheques from outside NZ made out in NZ dollars.
For greatest security of credit card details our online order form is totally secure with all details encrypted until they reach us.
We charge in New Zealand currency, the credit card company deals with the exchange rate and the entry on your card statement will be in your currency.

Methods of Ordering
Secure online order form www.manukahoney.com
Fax. +64 7 829 7642 (07 829 7642 within New Zealand)
Phone +64 7 829 7641 (07 829 7641 within New Zealand)
Email bennett@wave.co.nz
Post. Post to: SummerGlow Apiaries, 131 Richards Road, RD 8, Hamilton, NEW ZEALAND

Despatch
Orders are shipped promptly after clearance of funds.

Customs
Any additional import duty or tariffs incurred will be the responsibility of the customer.

Product Quality
SummerGlow Apiaries are committed to providing the best quality product possible. Strict handling and testing regimes are followed to ensure top quality product.
When the honey is packed samples from every batch are tested to ensure it meets the UMF® standard and has a UMF® rating of 16 or higher.
Our honey and products are prepared in a sterile plant which meets very high standards, much higher standard than usual honey packing facilities.
Our honey is handled with greatest care to retain all the natural goodness of honey. Our honey is pure natural honey containing no additives.

Returns Policy
In the unlikely event of you receiving faulty or damaged goods simply email or phone us and we will arrange return or replacement of goods. Goods returned must be in their original packaging, unopened and are returned at the customer's expense. Returns should be posted to:
SummerGlow Apiaries,
131 Richards Road,
RD 8,
Hamilton,
NEW ZEALAND